:root {
  --navy: #111827;
  --navy-deep: #080b10;
  --blue: #3659e3;
  --sky: #e8ebf2;
  --paper: #f3f4f6;
  --white: #ffffff;
  --ink: #1f2d3a;
  --muted: #5f7182;
  --line: #cedce6;
  --accent: #d9ff43;
  --accent-dark: #243db5;
  --success: #176b4d;
  --error: #a93434;
  --shadow: 0 28px 80px rgba(7, 28, 44, 0.18);
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  color: var(--ink);
  background: var(--paper);
  font-family: "DM Sans", system-ui, sans-serif;
  font-size: 16px;
  line-height: 1.6;
}

a { color: inherit; }
button, input, textarea { font: inherit; }

.site-header {
  min-height: 76px;
  padding: 0 5vw;
  display: flex;
  align-items: center;
  justify-content: space-between;
  color: var(--white);
  background: var(--navy-deep);
  border-bottom: 1px solid #2e3440;
}
.brand { display: inline-flex; align-items: center; gap: 12px; font-weight: 700; text-decoration: none; }
.brand-mark {
  width: 34px; height: 34px; display: grid; place-items: center;
  border-radius: 2px; color: var(--navy-deep); background: var(--accent); font-size: 21px;
}
.classification { padding: 7px 10px; border: 1px solid #444c59; color: #b8c0cc; font-size: .72rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; }
.header-nav { display: flex; align-items: center; gap: 20px; }
.header-nav a { color: #eef2f7; font-size: .86rem; font-weight: 700; text-decoration: none; }
.header-nav a:hover { color: var(--accent); }

.hero {
  position: relative;
  overflow: hidden;
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(360px, .72fr);
  gap: clamp(40px, 7vw, 104px);
  align-items: center;
  min-height: calc(100vh - 76px);
  padding: clamp(56px, 8vw, 108px) 7vw;
  color: var(--white);
  background:
    linear-gradient(rgba(255,255,255,.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255,255,255,.035) 1px, transparent 1px),
    linear-gradient(135deg, var(--navy-deep), var(--navy) 66%, #1c2742);
  background-size: 52px 52px, 52px 52px, auto;
}
.hero::after {
  content: "";
  position: absolute;
  width: 520px; height: 520px;
  right: -250px; top: -280px;
  border: 1px solid rgba(255,255,255,.15);
  border-radius: 50%;
  box-shadow: 0 0 0 55px rgba(255,255,255,.025), 0 0 0 110px rgba(255,255,255,.02);
}
.hero-copy, .form-card { position: relative; z-index: 1; }
.eyebrow {
  margin: 0 0 14px;
  color: var(--accent);
  font-size: .78rem;
  font-weight: 700;
  letter-spacing: .15em;
  text-transform: uppercase;
}
h1, h2, h3 { font-family: "Source Serif 4", Georgia, serif; line-height: 1.08; }
h1 { max-width: 760px; margin: 0; font-size: clamp(3rem, 5.7vw, 5.5rem); letter-spacing: -.045em; }
h1 em { color: var(--accent); font-style: normal; }
.docket-row { display: flex; flex-wrap: wrap; align-items: center; gap: 12px 20px; margin-bottom: 14px; }
.docket-row .eyebrow { margin: 0; }
.status-chip { padding: 4px 8px; border: 1px solid rgba(217,255,67,.45); color: #e8ff91; font-size: .7rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; }
.lede { max-width: 660px; margin: 26px 0 32px; color: #dce9f1; font-size: clamp(1.08rem, 1.45vw, 1.28rem); }
.commitment {
  max-width: 670px;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 14px;
  padding: 20px 22px;
  border-left: 3px solid var(--accent);
  background: rgba(255,255,255,.07);
}
.commitment p { margin: 0; font-weight: 500; }
.commitment-icon { color: var(--accent); font-family: Georgia, serif; font-size: 2rem; line-height: .9; }
.trust-list { display: flex; flex-wrap: wrap; gap: 13px 24px; margin: 28px 0 0; padding: 0; list-style: none; color: #c9dbe6; font-size: .9rem; }
.trust-list span { margin-right: 7px; color: var(--accent); }

.form-card {
  padding: clamp(28px, 4vw, 44px);
  color: var(--ink);
  background: var(--white);
  border-radius: 2px;
  border-top: 6px solid var(--accent);
  box-shadow: var(--shadow);
}
.form-heading { margin-bottom: 25px; }
.step-label { margin: 0 0 3px; color: var(--accent-dark); font-size: .78rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; }
.form-heading h2 { margin: 0; color: var(--navy); font-size: 2.25rem; }
.form-heading > p:last-child { margin: 7px 0 0; color: var(--muted); font-size: .86rem; }
.field { position: relative; margin-bottom: 18px; }
.field label { display: block; margin-bottom: 6px; color: var(--navy); font-size: .9rem; font-weight: 700; }
.field label span { color: var(--muted); font-weight: 400; }
input[type="text"], input[type="email"], textarea {
  width: 100%;
  min-height: 48px;
  padding: 11px 13px;
  border: 1px solid #b8c9d5;
  border-radius: 2px;
  color: var(--ink);
  background: #fbfdfe;
  transition: border-color .2s, box-shadow .2s;
}
textarea { resize: vertical; min-height: 90px; }
input:focus, textarea:focus { outline: none; border-color: var(--blue); box-shadow: 0 0 0 3px rgba(36,91,120,.13); }
[aria-invalid="true"] { border-color: var(--error) !important; }
.field-error { display: block; min-height: 0; margin-top: 4px; color: var(--error); font-size: .8rem; }
.field-error:not(:empty) { min-height: 1.1em; }
.character-count { position: absolute; right: 10px; bottom: 8px; color: var(--muted); font-size: .75rem; }
.check-row { display: grid; grid-template-columns: 19px 1fr; gap: 9px; align-items: start; margin: 15px 0; color: #485d6d; font-size: .86rem; cursor: pointer; }
.check-row input { width: 17px; height: 17px; margin: 4px 0 0; accent-color: var(--blue); }
.consent-row { margin-bottom: 0; }
.consent-error { margin-bottom: 12px; }
.hp-field { position: absolute; left: -9999px; }
.submit-button {
  width: 100%;
  min-height: 52px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 20px;
  border: 0;
  border-radius: 2px;
  color: white;
  background: var(--accent-dark);
  font-weight: 700;
  cursor: pointer;
  transition: transform .2s, background .2s;
}
.submit-button:hover { background: #a94f1c; transform: translateY(-1px); }
.submit-button:focus-visible { outline: 3px solid var(--sky); outline-offset: 3px; }
.submit-button:disabled { opacity: .65; cursor: wait; transform: none; }
.form-note { margin: 12px 0 0; color: var(--muted); font-size: .76rem; text-align: center; }
.form-status { display: none; margin-top: 16px; padding: 12px 14px; border-radius: 3px; font-size: .9rem; }
.form-status.success { display: block; color: var(--success); background: #e7f5ef; }
.form-status.error { display: block; color: var(--error); background: #fff0f0; }

.principles-section { padding: clamp(72px, 10vw, 130px) 7vw; background: var(--white); border-top: 8px solid var(--accent); }
.section-intro { display: grid; grid-template-columns: .75fr 1fr; column-gap: 7vw; align-items: end; max-width: 1240px; margin: 0 auto 55px; }
.section-intro .eyebrow { grid-column: 1 / -1; }
.section-intro h2, .process-section h2 { margin: 0; color: var(--navy); font-size: clamp(2.3rem, 4.2vw, 4rem); letter-spacing: -.035em; }
.section-intro > p:last-child { margin: 0; color: var(--muted); font-size: 1.08rem; }
.principle-grid { display: grid; grid-template-columns: repeat(4, 1fr); max-width: 1240px; margin: auto; border-top: 1px solid var(--line); }
.principle-grid article { padding: 32px 24px 12px 0; }
.principle-grid article + article { padding-left: 32px; border-left: 1px solid var(--line); }
.number { display: inline-block; padding: 3px 7px; color: var(--white); background: var(--accent-dark); font-size: .72rem; font-weight: 700; letter-spacing: .1em; }
.principle-grid h3 { margin: 16px 0 10px; color: var(--navy); font-size: 1.6rem; }
.principle-grid p { margin: 0; color: var(--muted); }

.process-section { display: grid; grid-template-columns: .78fr 1fr; gap: 8vw; padding: clamp(70px, 9vw, 115px) 7vw; background: var(--sky); }
.demand-panel { border: 1px solid #aeb9c9; background: rgba(255,255,255,.55); }
.deadline { margin: 0; padding: 13px 18px; color: var(--white); background: var(--navy); font-size: .75rem; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; }
.demand-list { display: grid; grid-template-columns: 1fr 1fr; margin: 0; padding: 0; list-style: none; }
.demand-list li { display: flex; gap: 13px; align-items: center; min-height: 62px; padding: 12px 18px; border-bottom: 1px solid #c6ceda; font-weight: 700; }
.demand-list li:nth-child(odd) { border-right: 1px solid #c6ceda; }
.demand-list span { color: var(--accent-dark); font-size: .72rem; letter-spacing: .08em; }
.resolution { margin: 0; padding: 18px; color: var(--muted); font-size: .88rem; }

footer { display: flex; justify-content: space-between; align-items: center; gap: 20px; padding: 28px 7vw; color: #c9dbe6; background: var(--navy-deep); font-size: .88rem; }
footer p { margin: 0; }

.complaints-main { min-height: calc(100vh - 76px); background: var(--paper); }
.complaints-hero {
  padding: clamp(54px, 8vw, 100px) 7vw 48px;
  color: var(--white);
  background:
    linear-gradient(rgba(255,255,255,.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255,255,255,.035) 1px, transparent 1px),
    linear-gradient(135deg, var(--navy-deep), var(--navy) 66%, #1c2742);
  background-size: 52px 52px, 52px 52px, auto;
}
.complaints-hero-inner { max-width: 1240px; margin: auto; }
.complaints-hero h1 { max-width: 800px; font-size: clamp(3rem, 6vw, 5.5rem); }
.complaints-hero .lede { max-width: 760px; }
.complaint-summary { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 30px; }
.summary-item { min-width: 150px; padding: 14px 17px; border: 1px solid rgba(255,255,255,.22); background: rgba(255,255,255,.06); }
.summary-item strong { display: block; color: var(--accent); font-family: "Source Serif 4", Georgia, serif; font-size: 1.6rem; line-height: 1; }
.summary-item span { color: #c9d5df; font-size: .72rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; }

.complaints-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.1fr) minmax(350px, .72fr);
  gap: clamp(38px, 6vw, 84px);
  align-items: start;
  max-width: 1380px;
  margin: auto;
  padding: clamp(58px, 8vw, 96px) 7vw;
}
.complaints-list-heading { display: flex; justify-content: space-between; align-items: end; gap: 20px; margin-bottom: 24px; }
.complaints-list-heading h2 { margin: 0; color: var(--navy); font-size: clamp(2.2rem, 4vw, 3.5rem); }
.sheet-link { display: inline-flex; align-items: center; gap: 8px; color: var(--accent-dark); font-weight: 700; text-underline-offset: 4px; white-space: nowrap; }
.complaint-list { display: grid; gap: 14px; }
.complaint-card { display: grid; grid-template-columns: 100px 1fr auto; gap: 18px; padding: 22px; border: 1px solid #ccd3dd; background: var(--white); }
.complaint-id { color: var(--accent-dark); font-size: .74rem; font-weight: 700; letter-spacing: .08em; }
.complaint-card h3 { margin: 0 0 5px; color: var(--navy); font-family: "DM Sans", system-ui, sans-serif; font-size: 1.05rem; }
.complaint-card p { margin: 0; color: var(--muted); font-size: .92rem; }
.severity { align-self: start; padding: 4px 8px; color: #344353; background: #e8ebf2; font-size: .68rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; white-space: nowrap; }
.severity.high { color: #88451c; background: #fff0e6; }
.severity.catastrophic-ish { color: #a93434; background: #fde8e8; }
.complaint-form-card { position: sticky; top: 24px; padding: 30px; border-top: 6px solid var(--accent); background: var(--white); box-shadow: 0 22px 60px rgba(17,24,39,.12); }
.complaint-form-card h2 { margin: 0; color: var(--navy); font-size: 2.15rem; }
.complaint-form-card .form-heading { margin-bottom: 23px; }
.complaint-form-card select {
  width: 100%;
  min-height: 48px;
  padding: 10px 38px 10px 13px;
  border: 1px solid #b8c9d5;
  border-radius: 2px;
  color: var(--ink);
  background: #fbfdfe;
}
.complaint-form-card select:focus { outline: none; border-color: var(--blue); box-shadow: 0 0 0 3px rgba(36,91,120,.13); }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.complaint-form-card .field { margin-bottom: 15px; }
.complaint-form-card .sheet-link-button { margin-top: 16px; display: flex; justify-content: center; text-decoration: none; }
.registry-note { margin: 18px 0 0; padding: 14px; border-left: 3px solid var(--accent-dark); color: var(--muted); background: #f3f5f8; font-size: .82rem; }

@media (max-width: 900px) {
  .hero { grid-template-columns: 1fr; min-height: auto; }
  .hero-copy { max-width: 760px; }
  .form-card { max-width: 650px; width: 100%; }
  .section-intro, .process-section { grid-template-columns: 1fr; }
  .section-intro { gap: 18px; }
  .process-section { gap: 45px; }
  .principle-grid { grid-template-columns: 1fr 1fr; }
  .principle-grid article:nth-child(3) { padding-left: 0; border-left: 0; border-top: 1px solid var(--line); }
  .principle-grid article:nth-child(4) { border-top: 1px solid var(--line); }
  .complaints-layout { grid-template-columns: 1fr; }
  .complaint-form-card { position: static; max-width: 680px; }
}

@media (max-width: 640px) {
  .site-header { min-height: 66px; padding: 0 20px; }
  .brand span:last-child { max-width: 180px; line-height: 1.15; }
  .classification { display: none; }
  .header-nav { gap: 12px; }
  .hero { padding: 50px 20px 64px; gap: 42px; }
  h1 { font-size: clamp(2.65rem, 13vw, 4rem); }
  .trust-list { display: grid; }
  .form-card { padding: 27px 20px; }
  .principles-section, .process-section { padding: 70px 20px; }
  .principle-grid { grid-template-columns: 1fr; }
  .principle-grid article { padding: 27px 0; }
  .principle-grid article + article { padding-left: 0; border-left: 0; border-top: 1px solid var(--line); }
  .demand-list { grid-template-columns: 1fr; }
  .demand-list li:nth-child(odd) { border-right: 0; }
  footer { align-items: flex-start; padding: 26px 20px; }
  .complaints-hero { padding: 48px 20px 42px; }
  .complaints-layout { padding: 54px 20px 70px; }
  .complaints-list-heading { display: grid; }
  .complaint-card { grid-template-columns: 1fr auto; }
  .complaint-id { grid-column: 1 / -1; }
  .form-row { grid-template-columns: 1fr; gap: 0; }
  .complaint-form-card { padding: 27px 20px; }
}

@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { transition-duration: .01ms !important; }
}